Frequently asked questions


Check-in / out

  • How does the check-in system work?
    The day before check-in, we will send you an email or text message with the entry codes for the hotel and your suite. Upon arrival, enter your code into the code-box located on the door in order to access the hotel. The door to your suite will have a similar code-box. We will send you two codes; one for the hotel entrance and one for your suite.

    View this video for instructions on how to open the hotel entrance door:
  • What are the check in and check out times?
    Check in begins as early as 14:00 on the first day of your reservation. Rooms are accessed via an electronic code which will be provided to you ahead of time. Check out is as late as 11:00 on the last day of your reservation. For example, if your reservation is for two nights, from Friday to Sunday, you are welcome in your room from 14:00 Friday afternoon until Sunday at 11:00. The electronic code will not work before 14:00 on Friday and will stop working after 11:00 on Sunday.


  • Are cots for children available?
    Yes, there is a baby cot available.
  • Are pets allowed at Hotel IX?
    Sorry, pets are not allowed in the hotel.
  • Can 3 or 4 guests stay in one suite?
    There are enough beds (one Queen or King bed plus one two-person convertible sofa) for four guests in each suite, except for Wolvenstraat, which can accommodate a maximum of two guests. There is an additional fee for a 3rd or 4th person in the room. For an exact quote please contact us by phone or email.
  • Is free WIFI available in the hotel?
    Yes, there is WIFI access in each suite. Login information can be found inside the suites.
  • Room access without key or card
    Keyless Entry SystemOur hotel features a keyless entry system that works with pre-programmed codes that will be communicated with you prior to your arrival. The code gives access to the main door of the room booked for the duration of the stay at Hotel IX. Once the booking period has ended, the code is no longer valid. Codes are communicated at the time of your confirmed booking.
  • What are the sizes of the beds at Hotel IX?
    All of the suites have King (180cm x 200cm) beds, except for Reestraat, which has a Queen bed (160cm x 200cm).

The hotel


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